Many of the items we sell are bespoke and personalised and can only be returned of there is a fault on the item or the item menifestly differs from the product descriptions on the website.
We want you to be happy with your order but should you not be entirely satisfied with your purchase for any reason, you may return items in their original condition (including packaging) for a full refund within 7 working days of receipt of the items (excludes postage costs). Goods should be sent by Recorded or Registered Delivery. We recommend obtaining a Certificate of Posting.
When returning items you will be responsible for any loss or damage caused to the goods whilst in transit and if goods are lost or damaged in transit then we reserve the right to charge you, or not refund you, an amount equal to the loss or damage. We reserve the right to refuse a refund on the item, or deduct up to 100% of the original selling price from the refund amount if the product has not been returned to us in its original and fully re-saleable condition. Once received, all undamaged and correctly returned products will be refunded to you, within 10 working days.